How we work together
From developing event operations and service culture to planning retreats and group experiences. Pick what fits, or combine them.
02
01
Event Development
& Project Management
Service &
Customer Experience
03
Retreat & Experience Planning
Event Development & Project Management
01 - SERVICE
Behind every business with an events function lies a series of moving parts. Conference departments, banquet operations, catering, sales and events teams. Each one represents an opportunity to generate revenue, build loyalty and create experiences worth remembering.
We work with businesses to explore and act on that potential. This includes developing or expanding an existing department, building something entirely new, creating structure and ways of working, or stepping in as an experienced project manager for a specific event or initiative. We bring structure, experience and hands-on involvement to make it happen.
Audit & analysis
of your current event operations, identifying strengths, gaps and opportunities for growth.
Hands-on development
of your event operations, improving quality, strengthening what exists and building an offering with real potential.
Project planning & strategy
from initial brief and budgets to timelines and logistics
On-site project management
leading and delivering the event on the day
Event support & consulting
guiding your internal team and providing expert input on event-specific planning and decisions
AREAS OF EXPERTISE
DESIGNED FOR
Venues, hotels and businesses looking to develop or expand their event operations. As well as those needing an experienced project manager to plan
and deliver a specific event.
On request
02 - SERVICE
Service & Customer Experience
Most businesses know that good service matters. Fewer know how to build it. Service culture is not something that can be solved with a manual or a training day. It is developed through mindset, energy and the ability to treat every customer as an individual.
We work to build a more positive and energetic service culture, coaching in how to read and adapt to different customer types, and introducing a more natural approach to upselling. One that feels like good service rather than a sales pitch. Because when teams feel good, customers feel it too, and that translates directly into loyalty, repeat business and revenue that grows naturally.
Customer interaction assessment
reviewing how customer interactions work today and identifying where the experience can be improved
Service culture & team development
building a more personal, energetic and positive team culture that naturally translates into better customer experiences
Team training & coaching
training and coaching teams in customer interactions and how to read and adapt to different customer types
Upselling through service
how to upsell naturally and effectively without it feeling forced
Customer experience mapping
identifying where the experience falls short and where the opportunities are
AREAS OF EXPERTISE
DESIGNED FOR
Businesses and organisations where customer interaction is at the heart of the operation. From hospitality and retail to sales teams and service industries of all kinds.
On request
“Always one step ahead, solving things before we even had time to ask.”
03 - SERVICE
Retreat & Experience Planning
Some groups need a venue recommendation and a clear direction. Others need someone to hold the whole thing together from first conversation to final day. We work with companies and private groups planning conferences, retreats and group experiences across Europe, bringing firsthand knowledge of venues and locations, a clear eye for what fits, and the experience to coordinate everything in between without it becoming complicated.
We continuously visit and experience venues across Europe, which means our recommendations come from firsthand knowledge. Read about the places we discover here.
Location scouting & vendor recommendations
finding the right venue, vendor or destination for your group, whether in Sweden or Europe
Concept & program development
shaping the experience, activities and flow of your retreat, conference or group trip
Project managing the experience
from first brief to final day, keeping everyone aligned and the concept on track.
The unexpected touch
the ideas and details that make an experience feel considered and remembered long after it ends
On-site presence
there when it matters, making sure the concept is delivered as intended and the experience lands the way it should
AREAS OF EXPERTISE
DESIGNED FOR
Companies looking for a more meaningful kick-off, conference or team retreat, and private groups who want a curated experience without the stress of planning it themselves.
On request
SERVICES
FAQ
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Absolutely. Many projects naturally span more than one area. A hotel looking to develop their event operations may also want support with service culture, or a company planning a retreat may need help with the event itself. We are happy to discuss what combination makes sense for your situation.
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It depends on the scope and nature of the project. For consulting and development work we typically charge an hourly rate or agree on a project fee upfront. For retreat and experience planning we charge a coordination fee, with venues and suppliers invoicing directly for their services. We are always transparent about costs before any work begins.
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Yes. We work with everything from independent venues and smaller businesses to larger groups and corporations. The size of the business rarely mattersm what matters is the ambition to do things better.
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Not at all. While hospitality is at the core of what we do, our services extend well beyond it. Service culture development and customer experience work is relevant for any business where customer interaction matters, from retail and sales teams to corporate organisations of all kinds.
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No. We act as a coordinator and concept developer — not a travel agency. This means we find the right venues, shape the experience and handle the coordination, but venues and suppliers invoice directly for their services. This keeps things transparent and straightforward for everyone involved.
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Weddings are in the hands of The Wedding Agency. You will find them at theweddingagency.se.
Not sure which service fits?
Let's figure it out.
01 - SERVICE